About the course
The purpose of this course is to broaden skills of individuals across different industry and prepare them for further educational and employment opportunities.
Employment outcomes resulting from the completion of this course may include the following roles:
- Customer service adviser
- Data entry operator
- General clerk
International students must satisfy the following conditions:
- An overall IELTS band 5.5 (with no individual band below 5.0) or equivalent.
- 18 years and above with a High School Certificate (Year 12)
This course will be delivered over 31 weeks, which comprises of 27 study weeks and 4 weeks of holiday.
Delivery mode and Assessment
The course is delivered over 20 hours per week. It consists of two 8-hour days face to face in a classroom setting and 4 hours of online course work.
Assessments may be conducted through a combination of written questions and answers, case studies, role-plays, and demonstrations.
An average of 15-20 hours of self-study is also required in this course.
Total number of units = 12
1 core unit plus
11 elective units
|BSBWHS302||Apply knowledge of WHS legislation in the workplace (core)|
|BSBCUS301||Deliver and monitor a service to customers (elective)|
|BSBDIV301||Work effectively with diversity (elective)|
|BSBFIA301||Maintain Financial Records (elective)|
|BSBADM311||Maintain business resources (elective)|
|BSBINM301||Organise workplace information (elective)|
|BSBCMM301||Process customer complaints (elective)|
|BSBFLM305||Support operational plan (elective)|
|BSBSUS301||Implement and monitor environmentally sustainable work practices (elective)|
|BSBWOR301||Organise personal work priorities and development (elective)|
|BSBFLM303||Contribute to effective workplace relationships (elective)|
|BSBFLM312||Contribute to team effectiveness (elective)|
Student may choose alternate elective units of competency, subject to their availability and the rules of the training package.
Upon successful completion of BSB30115 Certificate III in Business, the candidate may pursue BSB40215 Certificate IV in Business or a range of other Certificate IV qualifications in the BSB training package.
Recognition of Prior Learning
We offer everyone the opportunity to apply for Recognition of Prior Learning (RPL) at enrolment. Students may be granted credit or partial credit in recognition of skills and knowledge gained through work experience, life experience and/or prior training.
Fees & Intakes
Please contact us
Gold Coast, Sydney and Melbourne